Refund Policy

At LixirMart, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help. Please review our refund policy below:

1. Eligibility for Refunds:

  • We accept refund requests for eligible items within [30] days of the delivery date.
  • To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received.

2. Non-Refundable Items:

  • Certain products are exempt from refunds, including:
    • Perishable goods such as food, flowers, or personalized items.
    • Gift cards or downloadable software products.
    • Items marked as final sale or clearance.

3. Refund Process:

  • To initiate a refund, please contact our customer service team at [insert contact information] with your order number and reason for the return.
  • Our team will review your request and provide instructions on how to return the item(s) for a refund.
  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [2-3] business days.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
  • We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging.
  • We will arrange for a replacement or refund, depending on the nature of the issue, at no additional cost to you.

6. Refunds for Late or Missing Items:

  • If you haven't received your refund after the specified processing time, please double-check your bank account or credit card statement.
  • If the refund is still not reflected, please contact your bank or credit card company, as there may be processing delays on their end.

7. Contact Us:

  • If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at sales@lixirmart.com 

8. Policy Updates:

  • LixirMart reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be reflected on this page.

Thank you for shopping at LixirMart! We value your satisfaction and appreciate your business.